Commercial real estate technology company RealNex has hired Lynn Clarke as executive vice president, client solutions. Clarke will bring her vast customer support, service, and training capabilities to the firm’s Houston office.
“We are thrilled to have Lynn join our team. We have worked together in the past and we are confident of her capability to deliver world-class service to our clients,” said Mark Kingston, RealNex chairman. “As we continue to scale the RealNex platform and community, Lynn will be at the forefront of ensuring a superior level of adoption and driving client success.”
Industry veteran Clarke comes to RealNex after rising to a similar leadership role at Argus Software. There she ran a $6 million profit center and she developed Argus University. Her 60-member team managed over 10,000 client relationships.
At RealNex, Clarke is tasked with managing the existing client success team and building out the training and services organization. In addition to developing the day-to-day tools to create a powerful self-help educational and training library, Clarke will be expanding the team’s ability to deliver a highly responsive customer support capability while also developing customized use case training and managing data migration, reporting and related service requests.
“I am amazed at the breadth and quality of the RealNex platform. Its evolution has been extraordinary over just the past few years and training has not kept up with the rapid pace of development,” said Clarke. “With the launch of RealNex Navigator, the optimal time has arrived to deliver a new level of service and support. I am thrilled to be part of the team at this exciting moment and I’m invigorated by the challenge of empowering our clients get the maximum value from RealNex solutions.”
