The Kansas City Area Development Council announced that CarMax, a member of the Fortune 500 and S&P 500, is opening a new customer experience center this July in Olathe, Kansas, part of the Kansas City metropolitan area. The nation’s largest retailer of used cars will create about 300 jobs here, and will hire customer experience consultants, assistants and managers in the coming months.
The opening of the Customer Experience Center in Olathe builds on CarMax’s more than 15-year history in the Kansas City area. It will be the second stand-alone Customer Experience Center CarMax is opening to support the company’s new customer-driven buying experience rolling out nationwide.
CarMax Consultants working in the Center will support customers over the phone or online with shopping and financing until the customers are ready to pick up their vehicles at an area store or receive the vehicle through home delivery.
KCADC worked with several regional partners in attracting CarMax to the region, including the Kansas Department of Commerce, State of Kansas, Olathe Chamber of Commerce, City of Olathe, Evergy, Kansas Gas Service, Cushman & Wakefield and Karbank Real Estate Company LLP.
There are two existing CarMax stores in the greater Kansas City area. The new Customer Experience Center will be located at 17300 W. 119th St. in Olathe, Kansas.
