One of Chicago’s fastest-growing technology companies, SMS Assist, announced a major expansion with the opening of a second area office in suburban Naperville. The office will open next month in 2135 CityGate Lane and serve as a call center with up to 400 employees.
SMS Assist connects property managers with maintenance subcontractors and this expansion will allow the company, headquartered in the building formerly known as the John Hancock Center, to accelerate investments in its workforce and business solutions. The company, which plans to build out the new office initially with dozens of customer service roles, has a global workforce of more than 800 employees.
“Our success is driven by our people,” said Taylor Rhodes, SMS Assist’s CEO. “They’re the reason we’re here today. This new office allows us to continue creating opportunities for the team while also strengthening what’s already the best customer service in the industry.”
The growing tech firm chose Naperville for their new office because of the city’s strong business environment and highly skilled workforce. Naperville, with numerous colleges and top-ranked school districts, is regularly rated as one of the most educated, best places to live in the country. The new office, which features free covered parking, an on-site gym, building food court and dedicated training space, will allow the company to accommodate up to 400 employees.