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Surging ecommerce sales? That’s good. But $82.1 billion in returns? That’s a headache for retailers

This holiday shopping season is bringing record-breaking online purchases, a nice gift for retailers. But there is a downside here: E-commerce companies are also grappling…

MidwestIndustrial

Online returns could take $41B bite out of holiday earnings as reverse logistics redoubles

Brick-and-mortar stores have an average 8 percent return rate on previously purchased goods. But that's nothing compared with the 15 to 30 percent returns that…