JLL announced today the addition of its new Performance Optimization Program (POP) to its Integrated Facilities Management Healthcare offerings. The data-driven approach provides visibility into acute care, nonacute care and ambulatory facilities and works alongside in-house facilities management teams to measurably improve patient, visitor and employee experiences; reduce risks; and improve financial performance, all without the need for additional outsourcing.
Improved facilities management supports the entire organization, and healthcare facilities can potentially save millions of dollars annually, improve safety and center the patient experience through POP. For example, pinpointing where a healthcare facility can save $1 million in operating expenditures could result in $33 million in additional revenue with the correct implementation. These savings can go toward recruiting nurses, updating facilities and improving the patient experience.
Hospitals spent $3.9 billion for 60,010 lost-time injuries, requiring $54.5 billion in additional revenue at a reported 7.2% margin to cover the loss. POP can reduce health and safety incidents by up to 78%, prioritizing worker safety, minimizing disruptions and reducing patient wait time. Additionally, a 17% reduction in unplanned equipment failure can lead to an up to a 30% reduction in energy and maintenance costs alone.
According to Gallop, organizations in the top quartile of employee engagement see 21% higher profitability, and higher employee engagement means less staff turnover. With 60% of healthcare organizations struggling to recruit non-clinical staff, retaining staff is critical, and POP improves the employee experience by helping employees focus on their specific job duties versus facilities maintenance tasks. It also provides solutions for succession planning, which helps manage staffing challenges.
The POP process begins with the Performance Optimization Assessment (POA), an assessment of a facility’s current state to identify opportunities for outcome-based improvements. Next, JLL partners with teams to maximize the delivery of those opportunities and focuses on five key areas to bring a facility to its peak performance: Team development and support; compliance continued readiness; business intelligence and performance management; sourcing support; and energy and sustainability management.
