Medline Industries Inc.’s new call center is 130,000 square feet and LEED-Certified. With a design goal of creating a “town within a town,” the size of the call center offers more than 1,000 workstations.
To help designate the space, the design team implemented neighborhoods and active, interwoven landscaping using materials and fixtures such as acoustical clouds and colored lighting to serve as beacons for each area. Break out spaces were implemented throughout to serve as individual oases for those needing to unwind away from their desks.
Adjacent to the cafeteria is a light-filled corner city center with access to an outside patio, providing employees an opportunity to connect with nature and unwind. To enhance staff members’ well-being, a 5,200-square-foot gym/multipurpose room with a full-size basketball court is available to all employees. The gym also boasts a 2,200-square-foot state-of-the-art fitness center. To encourage activity, the space includes a quarter mile track around the interior of the open office.
Medline Industries has become one of the county’s largest employers according to the Greater Dubuque Development Corporation, with the Dubuque Call Center adding over 100 new jobs. Medline is the largest privately held manufacturer and distributor of healthcare supplies in the United States. In addition to providing architecture and interior design services for over 30 projects across the country, the Ware Malcomb and Medline teams collaborated to develop a national prototype for their distribution facilities.
The General Contractor for the project was Alston Construction.